EZ ENABLEMENT

Customer support

Something not working?

Start here. Most issues are resolved with the email address used at checkout.

Purchase or access help

Your purchase email is the fulfillment address. EZ Enablement matches each successful Stripe purchase to the correct product and license. If you need help right away, email ez@its-ez.com and include the email address used at checkout. Keep your Stripe receipt for your records.

How fulfillment works

Buy a product on the store → Stripe processes the payment → your purchase email becomes the fulfillment address → the purchase is matched to the right product and license. The Executive Advisory Call works the same way: pay the $500, then pick your time on the scheduling page.

Licensing, briefly

Every digital product is licensed per named user. Individual covers one person; Team, Business, and Enterprise cover up to the named-user limit stated for the product. Internal use and adaptation are fine; resale, redistribution, and sublicensing are not. All sales are final except where applicable law requires otherwise. Full terms: Digital Product Licensing.

I bought a product but can't access it.

Check the inbox of the email you used at checkout first, including spam. Still stuck? Email ez@its-ez.com with that checkout email address and we'll match it up.

Can my team use a product I bought?

Only within the license you purchased. Individual means one named user. Team, Business, and Enterprise licenses cover up to their stated named-user limits, see the licensing terms for the exact tiers.

Can I get a refund?

All sales are final except where applicable law requires otherwise.

How do I book the advisory call?

Pay the $500 through the advisory call page, then choose your time on the scheduling page that follows. Bring the business problem: that's the whole agenda.

Do you do custom or team work?

Yes. Implementation, facilitation, custom builds, and team programs all start from a conversation, see ways to work together or just email ez@its-ez.com.

Still stuck? Email ez@its-ez.com with your checkout email and a sentence about what's happening. A human (EZ) reads every message.

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