AI Field Guide · 008 of 11
The Human Line.
Not every task should become an AI task. This guide draws the line on what stays human, with the audit to find it in your own work.
008 · 9 pages ยท The line audit
When should a human stay in control of an AI workflow?
Keep humans responsible for high-consequence decisions, sensitive conversations, complex judgment, accountability, and relationship-building. AI can prepare information without owning the outcome.
How to put this into practice
Ask who must explain and remedy a mistake. Use AI for research, summarization, or drafting where appropriate, but place authorization and consequential communications with accountable people.
Example
For a serious customer complaint, AI may summarize the account history while a responsible team member writes the apology and speaks with the customer.
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